You’ll support the success of a portfolio of clients by helping them realize the full value of our platform, and assist in day-to-day account coordination, learn to build value-driven relationships, and gain hands-on experience in product adoption and customer engagement. You’ll collaborate cross-functionally with Sales, Product, and Customer Support to support customer needs, surface insights, and begin identifying opportunities for growth and risk mitigation.
The Customer Success Operations Manager will work as part of the NAM Regional Sales team, supporting both the Sales team, as well as Megaport Partners and Direct customers. The role will be engaged around activities related to the customer experience, including providing support for initial customer onboarding, driving overall customer satisfaction, and helping to grow and retain revenue on existing accounts.
Advise and guide customers, ensuring they adopt Samsara and continuously gain business value from our products. You will be part of our Implementation team, responsible for helping Mid-Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. Own the customer relationship and ensure a successful deployment of Samsara's solution.
The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. They proactively drive adoption, usage, net retention, and renewals by optimizing customer experience and act as the connecting thread for internal teams with the customer across the customer journey and drive customer advocacy in resolving customer issues. The Customer Success Manager will also serve clients by creating customer success plans and monitoring their health.
As an Associate Manager of Customer Support, you will supervise a team of frontline Support Specialists, ensuring expectations are consistently met. You’ll be responsible for fostering a culture of accountability and support, coaching team members, removing blockers, and partnering with cross-functional stakeholders to improve processes that impact our clients and providers. This is a people-leadership role with day-to-day team management, coaching, and execution support.
The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. You’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks.
Leads a team of 7-10 Provider Success Representatives, ensuring excellence in provider account management and driving engagement, retention, and satisfaction. Plays a critical role in optimizing operations, building cross-functional relationships, and scaling key programs that support the provider success team and improve overall provider sentiment.
The representative will closely support all aspects of travel including the GDS system, customer questions, backend support and account support. They will act as a trusted advisor to solve problems with clients and manage multiple customers while building relationships and proactively updating systems.
Proactively onboard new paying customers, understand their use cases, and provide guidance on setting up Wrike. Lead training for teams, showcasing Wrike's features and answering usage questions. Monitor your book of business, identify opportunities, and reach out to at-risk accounts. Conduct Executive Business Reviews, assess progress, and advocate for customers with Product Managers.
Partner with our customers, turning desired positive business outcomes into actionable objectives. Know the GitLab platform, best practices, and use cases to guide the customer. Understand the customer journey and guide them on future adoption. Act as the GitLab liaison for questions, issues, or escalations. Collaborate with GitLab Support, Product Management, or other teams as needed. Own a book of assigned customers, increasing adoption, ensuring retention and growth, and overall customer satisfaction. Remain up-to-date on GitLab releases.